We pay for the shipping on orders shipped UPS Ground Service in the continental U.S. (except tires and over size items up to 150lbs.). There is a nominal packaging and handling fee of $10.99. We will gladly accommodate your special shipping requirements such as Next Day, 2-Day, 3-Day and Truck shipping. Please call 877-497-2787 for special shipping requests. Place your order before 4:00pm EST, Monday-Friday and we will ship alL parts that are in stock that day.

Product Warranties and Return Policy

• We reserve the right to charge a restocking fee or refuse any return. Please contact us at 877-497-2787 before you return any parts.
• Most parts are warranted by manufacturer, usually for 60 days from the date of purchase unless specified otherwise. All warranties are included with your order.
• Parts used for racing or competition are warranted against manufacturers’ defects only. They are not warranted for wear or breakage under any circumstance.
• If you are returning electrical parts for warranty consideration, please call Customer Service before you ship them. Some manufacturers require the parts be sent directly to them.
• Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.
• We cannot accept returns on custom-ordered parts. Videotapes and software cannot be returned for a refund once opened.
• Due to the intended use of our products, Doug Herbert Performance makes no warranties expressed or implied. Some of the parts we offer have factory warranties which must be handle directly with the manufacturer.
• Inspect your shipment upon arrival! Report any damage or shipping related breakage immediately to UPS at 800-PICK-UPS. All Shipping errors or damages must be reported within 48 hours of receiving merchandise. Customers will be responsible for any discrepancies of their order after 48 hrs.

How to Return an Order

1. Before returning any products, you must contact Doug Herbert Performance for a return authorization number or your return will be rejected.
2. Return part in the original box with the invoice number marked on the outside.
3. All returns must be sent prepaid - no collect shipments will be accepted.
4. We strongly suggest you ship by United Parcel Ground Service (UPS), Federal Express, or U.S. Mail. All foreign returns must be authorized in advance. Please return orders to:
   Doug Herbert Performance
   1443 East Gaston St.
   Lincolnton, NC 28092
5. We cannot accept returns on custom-ordered parts.
6. Include the completed exchange/return form with your return.
7. Completely fill out the enclosed return form with your order within 90 days. Send the new or unused package freight pre-paid to our Lincolnton, NC location. We recommend using UPS or Fed-Ex. Please keep your tracking number or numbers in the event the package is lost. Be sure to include a copy of your original invoice.
8. Sorry, COD or freight collect shipment will not be accepted. Credit will be issued for merchandise only - no refunds on shipping or handling charges.
9. Any part that in our opinion, shows evidence of being installed or used is non-returnable.

Important: Due to the increased UPS cost we are no longer offering UPS Call Tag service.